Frequently Asked Questions on Cypherix Encryption Products

General FAQ's

General Information

How do I contact Cypherix®? How can I find local companies selling Cypherix® products? What are the system requirements to use Cypherix® Products? What is the difference between Cryptainer and Secure IT? ...Read more

Purchasing & Licensing

What modes of payment do you accept? I am a registered user and wish to upgrade to Cryptainer Personal/Cryptainer Pro. What do I need to do? I would like to use your software for my desktop and laptop. Would I need to purchase 2 licenses? ...Read more

Downloads & Updates

Can I download Cryptainer in other languages? What languages do you support? I am a registered user. Where can I get software updates? ...Read more

Installation & Registration

I have purchased the software, but lost my installer. How do I download it again? I want to install the new version of Cryptainer. Do I need to uninstall the old one first? What happens to my data when I install the new version? I have lost my registration code. What can I do? ...Read more

Error Messages

I got a win32 error while trying to install Cryptainer. What should I do? While trying to close Cryptainer, I get the following error - 'Cryptainer is unable to lock the special volume. There are still open files on this volume, the volume cannot be unloaded at this time'. What do I do? I have lost my registration code. What can I do? ...Read more