do I install Cryptainer?
For a step by step installation procedure (with screenshots) please click
do I install SecureIT?
SecureIT installation is similar to Cryptainer. Double click on the sit.exe
file. Continue to the next step - read and accept the license agreement -
continue until you are asked for the folder in which you would like to install
Secure IT in. You could either use the default location and press 'next' or
browse and choose your own location. Continue clicking 'Next' until
installation is complete.
got a win32 error while trying to install Cryptainer. What should I do?
A "Win32" or an I/O error shows up incase there is an older installed version
of Cryptainer or from the Cryptainer service not being completely removed or
partially removed. Please ignore the error message. Re-downloading (to make
sure you are using the latest version) and re-installing the software ought to
resolve the problem.
have purchased the software, but lost my installer. How do I download it again?
You can always download the latest builds of Cryptainer/SecureIT by logging
on to our End User Area
using your email address.
want to install the new version of Cryptainer. Do I need to uninstall the old
one first? What happens to my data when I install the new version?
The new version (version 11.0) and the old version (version 10.x/9.x/8.x) are separate installer which do not interfere and can be used on the same machine at the same time. You can use either both or uninstall the old version if needed.
However we would suggest that you install the new version and thereafter
uninstall the old version to avoid any confusion or any trouble.
Cryptainer program does not change/remove the volume files (containing your encrypted data). They remain intact in the location where you originally saved them. It is somewhat like uninstalling/reinstalling MS Word. As long you do not delete .doc files, a reinstall does not affect existing files (word documents).
product shows up as a 30 day trial version. How do I register it?
Please log in at our End
User Area to get your registration code.
Copy the code from "starcode" to "endcode"
In the reminder window of Cryptainer (Evaluation Window), click "Enter
Click "Process Registration Code".
Once you click on 'Ok', Cryptainer will shut down. Please restart Cryptainer
once again. Cryptainer should now be registered.
have lost my registration code. What can I do?
You can get your registration code by logging on to our
End User Area.
do I uninstall Cryptainer?
You can uninstall Cryptainer from the following locations:
1. Start - Programs - Cryptainer - Uninstall Cryptainer.
2. Start - Settings - Control Panel - Add/Remove Programs - Uninstall
Should there be a problem, you can uninstall Cryptainer from your machine.
Please run unins000.exe located in the same directory where Cryptainer has been
installed (The default path is ..\Program Files\Cryptainer).