got a win32 error while trying to install Cryptainer. What should I do?
A "Win32" or an I/O error shows up incase there is an older installed version
of Cryptainer or from the Cryptainer service not being completely removed or
partially removed. Please uninstall all versions of the Cryptainer, Reboot the machine and re-install Cryptainer. This ought
to resolve the problem.
came across an error saying the Cryptainer service is missing! What do I do?
Please uninstall all versions, Reboot the machine and Simply reinstall Cryptainer. This should resolve the problem.
trying to load a volume from a CD/DVD, I get 'Win32 Error(87): The parameter is incorrect' What do I do?
The problem lies in the way your CD/DVD is formatted as UDF File System. In this case, please
copy the Cryptainer volume file from CD/DVD to your local hard drive and thereafter try to load it.
trying to load my volume, I got the error message - 'The special volume has
been compressed on an NTFS Partition. This is not supported. Please remove the
compression attribute'. What now?
Cryptainer volumes unfortunately cannot function if compression is enabled on
your NTFS drive. You will need to change the attributes of the drive on which
cryptainer volume is to be created.
Please Right Click on the drive, Select "Properties" and uncheck the compress
trying to load a volume from a CD/DVD, I get 'Unable to create cryptainer.last
Please ignore the message. The cryptainer.last file is not required for using
Cryptainer mobile on a CD. Cryptainer Mobile will work fine without it.
trying to close Cryptainer, I get the following error - 'Cryptainer is unable
to lock the special volume. There are still open files on this volume, the
volume cannot be unloaded at this time'. What do I do?
This error most commonly occurs when the encrypted volume is being browsed in
another Windows explorer window. Please close all explorer windows if this is
Additionally, there might be some program running in the background which might
have locked a file on the Cryptainer volume. These background programs don't
show up in task bar. On Windows XP, press CTRL+ALT+DEL and choose the
"Processes" tab to view a list of programs running in the background. If one of
these background programs is using a file on Cryptainer volume, then you will
not be able to unload the Cryptainer volume.
Sometimes if a program is installed within Cryptainer Volume (Drive), it might cause some
problems. Most programs like Office suites, Antivirus, etc, have processes
running in the background even though the application is not actually running.
These programs may also be using some files on Cryptainer volume. To unload the
Cryptainer drive these processes have to be closed. If this does not resolve
the problem, then please try the work-around given below.
When the volume is loaded, please select 'Tools - List Cryptainer Volumes' from
the program interface and click on the "Unload" Button. This should work.