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What is Cryptainer?

What is a volume/virtual drive?

Does Cryptainer work on 64 bit versions of Windows?

Is Cryptainer compatible with Linux/MAC?

I have forgotten my password. What can I do?

Can I increase or change the size of the Cryptainer Volume, after creation?

I have lost my cryptainer volume and cannot find it. Please advise.

Is it possible to access cryptainer volumes on the network?

What happens to my data if I uninstall Cryptainer?

I cannot seem to find the feature 'Install-Cryptainer Mobile' in the toolbar. Please Help!

I deleted some files from the cryptainer drive.Is there a way to retrieve them?

I got a Win 32 Error. What do I do?

Can Cryptainer encrypt an entire hard drive without creating a virtual drive within it?

Can Cryptainer Mobile be installed without administrator privileges?

Can I install and run programs from a Cryptainer drive?

Can Cryptainer encrypt USB/CD/Removable Drives?

What is ssoftsrv.exe? Is it needed?

How do I uninstall/remove ssoftsrv.exe?

Is it possible to backup the encrypted data (Cryptainer volume)?

Can I create multiple vaults (drives)? Can they be accessed simultaneously?

Can I delete the volume (drive) created by Cryptainer?

Can I make the Cryptainer volume "delete-proof"?

Cryptainer doesn't seem to recognize my primary volume file. What do I do?


What is Cryptainer?
Cryptainer is a simple, easy to use encryption software that creates an encrypted virtual drive. It provides password protection and hides any file or folder ensuring file encryption, automatically.

Cryptainer creates a volume (vault) that can only be accessed with a password. This vault stores files in an encrypted form. Once mounted/loaded, the Cryptainer drive is like any other drive you normally work with.

It functions like any other drive (C: or D:) on your computer. Just drag and drop any file into the Cryptainer Vault. It is automatically encrypted. When you unload/unmount this Cryptainer drive, it disappears!

The Cryptainer Drive is actually a file. All data is stored encrypted within this volume file. You can move/modify/copy/delete this file.

More information on Cryptainer can be found here

What is a volume/virtual drive?
A "volume" is an encrypted container that Cryptainer creates. When loaded/mounted, it shows up under Windows as a new drive (E: or F: etc.). When unloaded, it disappears!

Does Cryptainer work on 64 bit version of Windows?
Yes, Cryptainer works on 64 bit versions of Windows.

Is Cryptainer compatible with Linux/MAC?
No, Cryptainer does not work on Linux or Mac PC's. They work on all 32 bit versions of Windows. (Windows 95, 98, 2000, 2000 sever, XP, XP Home, XP Professional, 2003 server)

I have forgotten my password. What can I do?
We apologize, but for your total security, there are no 'back doors' in the software. If you lose your password, there is no way to recover the contents of the encrypted file. Not even Cypherix® will be able to help. To help in remembering multiple passwords, it is advisable to use a single encrypted text file to keep all the passwords.

Should this be a constraint, our Enterprise Solution software, Cryptainer SE, has a built in feature which allows password recovery

More information on Cryptainer SE can be found here.

Can I increase or change the size of the Cryptainer Volume, after creation?
The Cryptainer volume/drive cannot be resized. It is only a matter of creating a new volume of the desired size and copying the files from the previous volume into the new one.

You can have up to four Cryptainer drives working/loaded at the same time.

I have lost my cryptainer volume and cannot find it. Please advise.
The Cryptainer Drive (vault) is actually a file. All data is stored in an encrypted form within this drive.

The file behaves like a regular windows drive only after mounting it through the program interface. Once you exit Cryptainer, the volume is like any other file or folder on the windows system.

You need to remember the location you installed the cryptainer drive in.

(The default location is ...\WINNT\system32\cxl1706 under Win2k and ...\Windows\system32\cxl1706 under WinXP and Win 98)

Is it possible to access cryptainer volumes on the network?
Yes, it is possible to access encrypted volumes across a network. All you need to do is create a Cryptainer volume on your network drive and then mount it. Please note, however, that you will need to map the remote drive/folder in which the Cryptainer volume is created on to the local machine as a mapped drive. Thereafter, you can mount the volume, from this mapped drive, on the local machine.

In the interest of security, Cryptainer volume may not be directly loaded on more than one computer at a time.

What happens to my data if I uninstall Cryptainer?
Even if Cryptainer is uninstalled, the encrypted volume containing your data will stay intact. The security of your data is not jeopardised in any way. However, you will not be able to access the volume unless you have Cryptainer installed on the machine.

I cannot seem to find the feature 'Install-Cryptainer Mobile' in the toolbar. Please Help!
Perhaps you are using Windows ME/98? We are unfortunately restrained to not being able to offer the mobile option in Windows 98 because the windows 98/ME environment does not allow for the automatic loading of drivers.

A work around to this would be to install the full version of Cryptainer on your desktop. You can use the 'Tools -- Additional Cryptainer Volumes -- Load a volume' feature, in order to manually load any volume files stored in your USB/Removable device.

I deleted some files from the cryptainer drive. Is there a way to retrieve them?
There is no way to retrieve the files deleted from the Cryptainer drive. In the interest of the security of your data, these files are not stored in the Recycle bin. If you confirmed the deletion when prompted, the files are deleted permanently.

However, please note that if you were to use data recovery softwares, it may be possible to retrieve the files.

FYI - Files deleted from the Cryptainer volume, are deleted like any other file you delete from your computer. In order to delete your files securely (with no way of recovery) you must 'shred' your files. More information on how to shred your files can be found here

I got a Win 32 Error. What do I do?
A "Win32" or an I/O error shows up incase there is an older installed version of Cryptainer or from the Cryptainer service not being completely removed or partially removed. Please ignore the error message and re-install the software. This ought to resolve the problem.

Can Cryptainer encrypt an entire hard drive without creating a virtual drive within it?
For the security of your data Cryptainer does not allow you to encrypt an entire hard drive. You could create as many large volume files as you like and store your data in it. It is not recommended to create a volume file as large as your hard disk.

Can Cryptainer Mobile be installed without administrator privileges?
Unfortunately this is not possible. Cryptainer runs as a process within the Windows framework. It needs be enabled as well be started up and shut down on request. It is necessarily constrained, by the overall Windows configuration, of the client machine.

This in turn is derived from the security, permissions, to illustrate just one instance of the client machine.

Please note that while Cryptainer Mobile cannot be used without Administrative Privileges, The full version (Cryptainer) can be installed on any machine, with or without Admin privileges.

Can I install and run programs from a Cryptainer drive?
Yes, it is possible to load applications within the Cryptainer Volume. You may try this by installing an application to the Cryptainer Volume. During the process of install, simply point to the Cryptainer Drive letter (when it is loaded).

Almost all applications like MS office, Adobe products etc work fine. Outlook Express and Internet Explorer are difficult to install in a Cryptainer drive.

Microsoft Outlook Express has a known compatibility issue with removable or network drives. That is, you can not place your mail folders on the removable or network drives.

According to Microsoft, The Outlook Express message folder must be located on a local hard disk, not on removable media or a network share. Other e-mail clients work fine (The Bat, Eudora etc..)

Can Cryptainer encrypt USB/CD/Removable Drives?
Yes, by using Cryptainer it is possible to encrypt files directly on any removable media. Cryptainer has the flexibility to store and port data on removable media like Zip disks, tape drives, MO drives, USB drive, CD-RW, DVD-RW etc. All you need to do is to simply point to the location of your external drive (removable media) while creating the Cryptainer volume.

These volume files contain all your data. Once mounted - after you enter the password/phrase, Cryptainer vaults are accessible as removable drives.

In this case, you will find the mobile feature of Cryptainer useful. The "Cryptainer Mobile" feature allows for creation of a 'stand-alone' install of Cryptainer on removable drives, so that your encrypted volumes on the removable drives can be accessed from any PC without needing a full install of Cryptainer on the host.

What is ssoftsrv.exe? Is it needed?
Ssoftsrv.exe is a service installed by Cryptainer/Cryptainer Mobile. It is used to mount Cryptainer volumes. It does not use system resources unless you mount a Cryptainer volume with it.

Please note that without this service, Cryptainer will not function.

How do I uninstall/remove ssoftsrv.exe?
If you have Cryptainer Mobile installed - Please click on 'yes' when prompted to remove all installed drivers, when unloading/shutting down Cryptainer. Alternatively you can simply remove the process via the Task Manager. Select the 'processes' tab, highlight ssoftsrv.exe and click on 'end process'.

If you have Cryptainer installed on your desktop - simply uninstall it. Please use the unins000.exe (uninstall) feature that can be found within the directory Cryptainer has been installed in, or use the Windows Control Panel >> Add/Remove Programs feature, and uninstall Cryptainer. This will also remove ssoftsrv.exe.

Is it possible to backup the encrypted data (Cryptainer volume)?
Yes, it is possible. The Cryptainer volume/drive is just a file. All data is stored in an encrypted form within this file. You can backup this volume file to any other external media by means of simply copying/burning it.

Can I create multiple vaults (drives)? Can they be accessed simultaneously?
Yes. You can create as many vaults as you like. You can have up to four Cryptainer drives working/loaded at the same time.

To create a new volume, please click on 'Tools >> Additional Cryptainer Volume' from the program interface. Click on 'New Volume'. Specify the necessary details and you're done!

Can I delete the volume (drive) created by Cryptainer?
Yes. The Cryptainer vault/volume is simply a file. It can be deleted, moved or copied to any other folder. Please note that once deleted, the volume file will go to the Recycle Bin.

Can I make the Cryptainer volume "delete-proof"?
No. This is not possible. The volume file is like any other windows file. It can be deleted/copied or moved.

On the other hand, you can 'hide' the Cryptainer file (right click on the file >> properties >> tick the 'hidden' attribute box). Only upon searching for 'all hidden files and folders' will you be able to see the Cryptainer Volume file.

Cryptainer doesn't seem to recognize my primary volume file. What do I do?
You will need to load the volume file via the 'Tools - Additional Volume - Load a volume' feature. Once loaded, please click on "File - Make this the primary volume - Ok", specify the primary vault password and click Ok. This will now be recognized as your primary vault.

Please note that you can make any of your existing Cryptainer volume's, into the primary vault by using this tool.

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