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What is Cypherix?

What is a volume/virtual drive?

Does Cypherix work on 64 bit versions of Windows?

Is Cypherix compatible with Linux/MAC?

I have forgotten my password. What can I do?

Can I increase or change the size of the Cypherix Volume, after creation?

I have lost my cypherix volume and cannot find it. Please advise.

Is it possible to access cypherix volumes on the network?

What happens to my data if I uninstall Cypherix?

I cannot seem to find the feature 'Install-Cypherix Mobile' in the toolbar. Please Help!

I deleted some files from the cypherix drive.Is there a way to retrieve them?

I got a Win 32 Error. What do I do?

Can Cypherix encrypt an entire hard drive without creating a virtual drive within it?

Can Cypherix Mobile be installed without administrator privileges?

Can I install and run programs from a Cypherix drive?

Can Cypherix encrypt USB/CD/Removable Drives?

What is ssoftsrv.exe? Is it needed?

How do I uninstall/remove ssoftsrv.exe?

Is it possible to backup the encrypted data (Cypherix volume)?

Can I create multiple vaults (drives)? Can they be accessed simultaneously?

Can I delete the volume (drive) created by Cypherix?

Can I make the Cypherix volume "delete-proof"?

Cypherix doesn't seem to recognize my primary volume file. What do I do?


What is Cypherix?
Cypherix is a simple, easy to use encryption software that creates an encrypted virtual drive. It provides password protection and hides any file or folder ensuring file encryption, automatically.

Cypherix creates a volume (vault) that can only be accessed with a password. This vault stores files in an encrypted form. Once mounted/loaded, the Cypherix drive is like any other drive you normally work with.

It functions like any other drive (C: or D:) on your computer. Just drag and drop any file into the Cypherix Vault. It is automatically encrypted. When you unload/unmount this Cypherix drive, it disappears!

The Cypherix Drive is actually a file. All data is stored encrypted within this volume file. You can move/modify/copy/delete this file.

More information on Cypherix can be found here

What is a volume/virtual drive?
A "volume" is an encrypted container that Cypherix creates. When loaded/mounted, it shows up under Windows as a new drive (E: or F: etc.). When unloaded, it disappears!

Does Cypherix work on 64 bit version of Windows?
Yes, Cypherix works on 64 bit versions of Windows.

Is Cypherix compatible with Linux/MAC?
No, Cypherix does not work on Linux or Mac PC's. They work on all 32 bit versions of Windows. (Windows 95, 98, 2000, 2000 sever, XP, XP Home, XP Professional, 2003 server)

I have forgotten my password. What can I do?
We apologize, but for your total security, there are no 'back doors' in the software. If you lose your password, there is no way to recover the contents of the encrypted file. Not even Cypherix® will be able to help. To help in remembering multiple passwords, it is advisable to use a single encrypted text file to keep all the passwords.

Should this be a constraint, our Enterprise Solution software, Cypherix SE, has a built in feature which allows password recovery

More information on Cypherix SE can be found here.

Can I increase or change the size of the Cypherix Volume, after creation?
The Cypherix volume/drive cannot be resized. It is only a matter of creating a new volume of the desired size and copying the files from the previous volume into the new one.

You can have up to four Cypherix drives working/loaded at the same time.

I have lost my cypherix volume and cannot find it. Please advise.
The Cypherix Drive (vault) is actually a file. All data is stored in an encrypted form within this drive.

The file behaves like a regular windows drive only after mounting it through the program interface. Once you exit Cypherix, the volume is like any other file or folder on the windows system.

You need to remember the location you installed the cypherix drive in.

(The default location is ...\WINNT\system32\cxl1706 under Win2k and ...\Windows\system32\cxl1706 under WinXP and Win 98)

Is it possible to access cypherix volumes on the network?
Yes, it is possible to access encrypted volumes across a network. All you need to do is create a Cypherix volume on your network drive and then mount it. Please note, however, that you will need to map the remote drive/folder in which the Cypherix volume is created on to the local machine as a mapped drive. Thereafter, you can mount the volume, from this mapped drive, on the local machine.

In the interest of security, Cypherix volume may not be directly loaded on more than one computer at a time.

What happens to my data if I uninstall Cypherix?
Even if Cypherix is uninstalled, the encrypted volume containing your data will stay intact. The security of your data is not jeopardised in any way. However, you will not be able to access the volume unless you have Cypherix installed on the machine.

I cannot seem to find the feature 'Install-Cypherix Mobile' in the toolbar. Please Help!
Perhaps you are using Windows ME/98? We are unfortunately restrained to not being able to offer the mobile option in Windows 98 because the windows 98/ME environment does not allow for the automatic loading of drivers.

A work around to this would be to install the full version of Cypherix on your desktop. You can use the 'Tools -- Additional Cypherix Volumes -- Load a volume' feature, in order to manually load any volume files stored in your USB/Removable device.

I deleted some files from the cypherix drive. Is there a way to retrieve them?
There is no way to retrieve the files deleted from the Cypherix drive. In the interest of the security of your data, these files are not stored in the Recycle bin. If you confirmed the deletion when prompted, the files are deleted permanently.

However, please note that if you were to use data recovery softwares, it may be possible to retrieve the files.

FYI - Files deleted from the Cypherix volume, are deleted like any other file you delete from your computer. In order to delete your files securely (with no way of recovery) you must 'shred' your files. More information on how to shred your files can be found here

I got a Win 32 Error. What do I do?
A "Win32" or an I/O error shows up incase there is an older installed version of Cypherix or from the Cypherix service not being completely removed or partially removed. Please ignore the error message and re-install the software. This ought to resolve the problem.

Can Cypherix encrypt an entire hard drive without creating a virtual drive within it?
For the security of your data Cypherix does not allow you to encrypt an entire hard drive. You could create as many large volume files as you like and store your data in it. It is not recommended to create a volume file as large as your hard disk.

Can Cypherix Mobile be installed without administrator privileges?
Unfortunately this is not possible. Cypherix runs as a process within the Windows framework. It needs be enabled as well be started up and shut down on request. It is necessarily constrained, by the overall Windows configuration, of the client machine.

This in turn is derived from the security, permissions, to illustrate just one instance of the client machine.

Please note that while Cypherix Mobile cannot be used without Administrative Privileges, The full version (Cypherix) can be installed on any machine, with or without Admin privileges.

Can I install and run programs from a Cypherix drive?
Yes, it is possible to load applications within the Cypherix Volume. You may try this by installing an application to the Cypherix Volume. During the process of install, simply point to the Cypherix Drive letter (when it is loaded).

Almost all applications like MS office, Adobe products etc work fine. Outlook Express and Internet Explorer are difficult to install in a Cypherix drive.

Microsoft Outlook Express has a known compatibility issue with removable or network drives. That is, you can not place your mail folders on the removable or network drives.

According to Microsoft, The Outlook Express message folder must be located on a local hard disk, not on removable media or a network share. Other e-mail clients work fine (The Bat, Eudora etc..)

Can Cypherix encrypt USB/CD/Removable Drives?
Yes, by using Cypherix it is possible to encrypt files directly on any removable media. Cypherix has the flexibility to store and port data on removable media like Zip disks, tape drives, MO drives, USB drive, CD-RW, DVD-RW etc. All you need to do is to simply point to the location of your external drive (removable media) while creating the Cypherix volume.

These volume files contain all your data. Once mounted - after you enter the password/phrase, Cypherix vaults are accessible as removable drives.

In this case, you will find the mobile feature of Cypherix useful. The "Cypherix Mobile" feature allows for creation of a 'stand-alone' install of Cypherix on removable drives, so that your encrypted volumes on the removable drives can be accessed from any PC without needing a full install of Cypherix on the host.

What is ssoftsrv.exe? Is it needed?
Ssoftsrv.exe is a service installed by Cypherix/Cypherix Mobile. It is used to mount Cypherix volumes. It does not use system resources unless you mount a Cypherix volume with it.

Please note that without this service, Cypherix will not function.

How do I uninstall/remove ssoftsrv.exe?
If you have Cypherix Mobile installed - Please click on 'yes' when prompted to remove all installed drivers, when unloading/shutting down Cypherix. Alternatively you can simply remove the process via the Task Manager. Select the 'processes' tab, highlight ssoftsrv.exe and click on 'end process'.

If you have Cypherix installed on your desktop - simply uninstall it. Please use the unins000.exe (uninstall) feature that can be found within the directory Cypherix has been installed in, or use the Windows Control Panel >> Add/Remove Programs feature, and uninstall Cypherix. This will also remove ssoftsrv.exe.

Is it possible to backup the encrypted data (Cypherix volume)?
Yes, it is possible. The Cypherix volume/drive is just a file. All data is stored in an encrypted form within this file. You can backup this volume file to any other external media by means of simply copying/burning it.

Can I create multiple vaults (drives)? Can they be accessed simultaneously?
Yes. You can create as many vaults as you like. You can have up to four Cypherix drives working/loaded at the same time.

To create a new volume, please click on 'Tools >> Additional Cypherix Volume' from the program interface. Click on 'New Volume'. Specify the necessary details and you're done!

Can I delete the volume (drive) created by Cypherix?
Yes. The Cypherix vault/volume is simply a file. It can be deleted, moved or copied to any other folder. Please note that once deleted, the volume file will go to the Recycle Bin.

Can I make the Cypherix volume "delete-proof"?
No. This is not possible. The volume file is like any other windows file. It can be deleted/copied or moved.

On the other hand, you can 'hide' the Cypherix file (right click on the file >> properties >> tick the 'hidden' attribute box). Only upon searching for 'all hidden files and folders' will you be able to see the Cypherix Volume file.

Cypherix doesn't seem to recognize my primary volume file. What do I do?
You will need to load the volume file via the 'Tools - Additional Volume - Load a volume' feature. Once loaded, please click on "File - Make this the primary volume - Ok", specify the primary vault password and click Ok. This will now be recognized as your primary vault.

Please note that you can make any of your existing Cypherix volume's, into the primary vault by using this tool.

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